Briefly: Fat-time jam, Gustav's first Progress Product Manager
Hiya, we're Gustav 👋
- We assemble instrument that helps firms to obtain & hire readily obtainable non permanent abilities represented by principally essentially the most environment friendly staffing businesses on this planet
- A complete bunch of staffing businesses already make use of Gustav and we're rising day by day. We are aiming to assemble an world-class product & operations division serving to us to scale our purchaser base to hundreds of firms.
- Now we grasp raised $4M+ so a long way and are backed by the sector’s easiest enterprise capital firms and enterprise angels collectively with Y Combinator, Beenext, Speedinvest, Youtube co-founder Jawed Karim and mighty of others who're supporting us in our imaginative and prescient to make the worlds largest recruitment marketplace for contract abilities.
- We are a fully distant firm with employees positioned in US and Europe.
As our first Progress Product Manager, you'll play a extreme function in establishing the idea for Gustav's purchaser success and product group. The function is all about figuring out what our clients deem, how they make use of our product, what presently holds them aid, and decide how we're able to abet our purchaser trip. The function is extremely fingers-on in analyzing consumer habits and developing with measures to handbook them in a most interesting route throughout the product. As we're a B2B market it's specifically vital to regain present and place a query to of its underlying drivers.
What you’ll attain:
- Apply abilities from consumer science, analytics and enterprise acumen to call consumer wretchedness capabilities and prioritize issues to resolve in our product
- Make and abet experiences, gadgets, and visualizations which offer perception into clients experiences and enterprise effectivity
- Collaborate with the engineering and product group to jam up or configure monitoring and analytics merchandise that may make clear purchaser actions. Use this recordsdata to make actionable campaigns to energy purchaser engagement
- Hang effectivity of our conversion funnel from registration and onboarding to early retention and improvement loops admire referrals, and associate intently with win and engineering to implement
- Realize purchaser outcomes by speaking with clients on a each single day foundation, analyze purchaser nicely being metrics, proceed NPS and catch suggestions through Intercom, stay demos, webinars and cellphone calls
- Behavior in-depth quantitative analyses that handbook strategic picks
- Make options in retaining with detailed prognosis and a deep figuring out of our product
- Blueprint up the looks of teaching and strengthen supplies equal to How-to films, help center articles and product excursions
- Blueprint up purchaser strengthen chat trip in Intercom.
- Automate workflows and recordsdata float between diversified instruments (i.e. through Zapier, Airtable and many others.)
- Blueprint up, draft and schedule engagement campaigns to clients through Intercom
- Draft and schedule product replace emails to clients through Intercom and Headway App
- Describe the squawk of the client to offer enter into every core product, promoting and advertising and marketing and gross sales technique
- Put into impact and doc easiest practices in Map that may be primitive to onboard the subsequent members of your group
- 3+ years in a PM (or founder) function at a out of the blue rising firm
- 1+ years in a bunch management function within product administration
- Journey with B2B market is a sturdy plus
- Demonstrated trip the make use of of recordsdata and analytical skills to help resolve issues and win picks
- You’re route of-oriented and contaminated by fixing issues, designing workflows, discovering inventive options, and serving to abet enterprise processes as we develop
- Solid consideration to element - first-price merchandise are all relating to the exiguous print
- You grasp strong proficiency in spreadsheets (and proficiency in complete SQL extremely desired)
- You are not fearful to resolve on out up the cellphone and every every now and then cool title a purchaser and carry in product suggestions conversations
- You grasp primitive instruments admire Intercom, Mixpanel/Heap, Segment, Hotjar, Zapier, Airtable, Upscope, Map and are wanting to be taught new instruments
- You grasp primitive databases admire PostgreSQL, MySQL and many others.
- You grasp trip with monitoring occasions, visualizing workflows/funnels, and make use of this recordsdata to win picks on product changes and grasp adoption campaigns
- You grasp trip working in fully distant groups and have the chance to regulate your time accurately
- You grasp trip working in a smaller firm environment, ideally with trip reporting to a founding CEO and CPO.
- You have distinctive written and verbal verbal change, planning, and undertaking administration abilities with of us at each quiz and administration stage
- You have gotten a member of a exiguous startup and seize on accountability! You are contaminated and wanting to roll up your sleeves and hustles with the founders
- Competitive wage and inventory selections.
🌈 Our stance
- We are anti-racist and completely strengthen all genders. We worship that everybody loves in any other case. And can win your life as simple as that which you'll presumably think about. No matter your cultural or religious needs.
- We will not place a quiz to about any of these issues in an interview or afterward. Must you'll buy to share your story, we'd buy to pay attention. If not, that's frigid!
- We originate not look traditionally a hit CVs. To assemble a most interesting environment, we originate not rely on normal measures of judging.
🎁 Our benefits
🏝 Work remotely: We deem in of us